Returns & Refunds
We want you to love your new electric bike. If you're not completely satisfied, our 14-day return policy gives you peace of mind.
14-Day Return Window
You have 14 days from the delivery date to return your electric bike for any reason.
Return Options
Unused Bikes - Full Refund
If the bike is unused and in original condition:
- ✅ 100% refund of purchase price
- ✅ Free return shipping - we cover the cost
- ✅ No restocking fee
- ✅ Original packaging required
"Unused" means: No signs of use, all accessories and documentation included, original packaging intact
Opened/Used Bikes
If the bike has been used or assembled:
- 💵 Purchase price refunded
- ➖ 15% restocking fee applied
- 📦 Return shipping is your responsibility ($99-150 typically)
- 📋 Must be in good, resaleable condition
Example: $2,000 bike = $1,700 refund after 15% fee. You pay return shipping.
DOA (Dead on Arrival)
If your bike arrives damaged or defective:
- ✅ Full replacement or full refund - your choice
- ✅ We cover all shipping costs
- ✅ No restocking fee
- ✅ Fast resolution - typically 24-48 hours
Must be reported within 48 hours of delivery. Take photos of damage for claim.
How to Start a Return
Contact Us
Email returns@gatorbike.com or call (555) 123-4567 within 14 days of delivery
Get Authorization
We'll provide a Return Merchandise Authorization (RMA) number and instructions
Pack Securely
Use original packaging if possible. Include all accessories, manuals, and documents
Ship It Back
Use provided shipping label (free returns) or arrange your own shipping (used bikes)
Receive Refund
Refund processed within 5-10 business days after we receive and inspect the bike
Required for All Returns
- Return must be initiated within 14 days of delivery date
- RMA (Return Merchandise Authorization) number required
- Bike must be in resaleable condition
- All accessories, manuals, and parts must be included
- Original packaging required (or equivalent protection)
- Photos may be required for damage claims
Non-Returnable Items
Some items cannot be returned:
- Custom Orders: Bikes with custom configurations or modifications
- Clearance Items: Final sale items marked as clearance
- Damaged by Customer: Bikes damaged due to misuse or accidents
- Past 14 Days: Returns initiated after the 14-day window
- Missing Parts: Bikes missing major components
Refund Process
Timeline
- Inspection: 1-2 business days after receiving your return
- Approval: Email notification of approval/denial
- Processing: 3-5 business days to process refund
- Bank/Card: 3-10 business days for funds to appear (varies by bank)
Refund Method
Refunds are issued to the original payment method:
- Credit/Debit Card: 5-10 business days
- PayPal: 3-5 business days
- Financing: Applied to remaining balance
Exchanges
Need a different model or color? We're happy to help!
For exchanges:
- Start a return for your current bike
- Place a new order for the bike you want
- We'll expedite your new order once we receive your return
Price Difference: If the new bike costs more, you pay the difference. If it costs less, we refund the difference.
Warranty vs. Returns
Returns are different from warranty claims:
Returns (14 Days)
- ✓ Change of mind
- ✓ Don't like the bike
- ✓ Wrong size/model
- ✓ Any reason within 14 days
Warranty (Up to 5 Years)
- ✓ Manufacturing defects
- ✓ Component failures
- ✓ Battery/motor issues
- ✓ Frame problems
Partial Returns
Returning accessories or parts only?
- Accessories can be returned within 30 days if unused
- Must be in original packaging
- Subject to 15% restocking fee
- Return shipping is your responsibility
Return Shipping Tips
If you're paying for return shipping:
- Use Insurance: Always insure high-value shipments
- Get Tracking: Keep your tracking number
- Pack Securely: Use original box or heavy-duty packaging
- Take Photos: Document condition before shipping
- Signature Required: Request signature confirmation
We are not responsible for items damaged or lost during return shipping that you arranged.
Questions About Returns?
Our customer service team is here to help make returns easy.
- Email: returns@gatorbike.com
- Phone: (555) 123-4567
- Hours: Monday-Friday, 9am-5pm CST
Return Policy Summary
Unused Bikes
100% refund + free return shipping
Used Bikes
85% refund (15% restocking fee)
DOA/Damaged
Full replacement or refund
Return Window
14 days from delivery
Try Risk-Free!
With our generous return policy, you can try your new electric bike with confidence. If it's not perfect for you within 14 days, we'll make it right.