Support Hub
Get help with assembly, warranty claims, parts, service, and more.
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Warranty Claims
Submit a warranty claim for frame, battery, motor, or component issues.
Submit Claim⚙️
Parts & Accessories
Order replacement parts, batteries, and accessories for your e-bike.
Shop Parts🛠️
Book Service
Schedule assembly, tune-ups, repairs, or battery health checks.
Book Now📄
Manuals & Guides
Download assembly guides, user manuals, and maintenance instructions.
View Guides📋
Returns Policy
14-day return policy for unused bikes. Opened bikes subject to restock fee. DOA coverage included.
- Unused bikes: Full refund
- Opened bikes: 15% restock fee
- DOA: Full replacement or refund
- Free return shipping on unused items
Need More Help?
Contact our support team via email or phone. We're here Monday-Friday, 9am-5pm CST.